Privacy Policy
Effective Date: September 20, 2026 • Lucky Mobile, Gaya Rd, Barhi Chok, Barhi, Jharkhand 825405
1Introduction & Business Overview
Welcome to Lucky Mobile ("we," "our," "us," or "Lucky Mobile"). Established in 2010, Lucky Mobile operates a premier local mobile retail shop, hardware repair workshop, and counter service center situated at Gaya Rd, Barhi Chok, Barhi, Jharkhand 825405, India.
We are deeply committed to respecting your privacy and protecting any personal data shared with us when visiting our website (luckymobilebarhi.in), communicating via WhatsApp, calling our customer helpdesk, or availing of in-store mobile sales, hardware repairs, and counter services.
2Information We Collect
Depending on how you interact with our store and online platform, we may collect the following categories of information:
A. Direct Customer Inquiries & Contact Data
When you click "WhatsApp Us," "Check Price & Stock," or call our helpdesk, we receive your phone number, display name, and the specific product or repair message you send to our staff.
B. Repair Booking & Device Technical Specs
When scheduling an in-store mobile repair slot, we collect your device make and model (e.g., iPhone, Samsung, Vivo, Realme), operating system, reported issue (screen crack, battery drain, charging port fix), and contact phone number to issue service tracking receipts.
C. Financial & Counter Transaction Data
For in-store counter services such as Aadhaar Cash Withdrawal (AePS) or online bill payments, transaction details are processed securely in accordance with NPCI (National Payments Corporation of India) and RBI (Reserve Bank of India) regulations. No biometric thumbprints or sensitive banking PINs are ever stored by Lucky Mobile.
D. Automated Technical & Browser Analytics
Our web servers automatically record standard non-personally identifiable technical connection data, including IP address, browser type, device category, referring URL, and page request timestamps to ensure website security and performance optimization.
3Purpose & Legal Basis of Processing
We process customer information exclusively for legitimate business operations and service delivery:
- Price & Stock Estimates: To respond directly to WhatsApp & phone requests regarding smartphones, keypad devices, 9H tempered glass, fast chargers, power banks, and audio gear.
- Repair Service Execution: To track hardware diagnostic status, perform screen/battery replacements, and notify customers when devices are ready for pickup.
- Customer Verification: To fulfill in-store counter requirements for AePS cash transactions, bill payments, and passport photo printing.
- Legal Compliance: To maintain accurate tax receipts and comply with applicable local laws of Hazaribagh district and Jharkhand state.
4Strict Zero Data-Selling Guarantee
Our Privacy Promise to Every Customer:
We **never** sell, trade, rent, license, or lease customer phone numbers, WhatsApp chat records, or personal information to third-party telemarketers, data brokers, or advertising networks. Your communication with Lucky Mobile remains 100% confidential.
5Data Security Standards
We implement robust administrative and technical safeguards to secure your information:
- Encryption: All web traffic is encrypted using SSL/TLS HTTPS protocols.
- Security Headers: Our web infrastructure enforces strict HTTP security headers (
X-Frame-Options: DENY,X-Content-Type-Options: nosniff,Referrer-Policy). - Tabnabbing Protection: All external links use
rel="noopener noreferrer"to prevent security vulnerabilities. - Access Control: Physical repair records and store transaction logs are accessible only by authorized store management at our Barhi center.
6Third-Party Integrations & External Links
Our website connects with select third-party platforms to enhance customer convenience:
- WhatsApp (Meta Platforms Inc.): Instant messaging for stock queries and repair quotes.
- Google Maps (Google LLC): Store navigation and geolocation directions.
- Social Media (Instagram & Facebook): Official social store updates and showcase pages.
Please note that interacting with these third-party platforms is governed by their respective privacy statements.
7Compliance with Indian Data Protection Laws
This Privacy Policy complies with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.
8Your Data Rights & Store Contact
You have the right to request access to, correction of, or deletion of any customer inquiry records maintained by Lucky Mobile. For any privacy queries or data requests, contact our store desk:
Lucky Mobile — Store Desk
📍 Address: Gaya Road, Barhi Chok, Jharkhand 825405.
📞 Phone / Call Desk: +91 7004976998 / 9608878822
💬 WhatsApp Helpdesk: +91 7004976998
⏰ Store Working Hours: Tuesday – Sunday: 9:00 AM – 9:00 PM (Monday Off)